Refund Policy

1. Who sets refund rules

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.

Refund eligibility and time limits are set by event organisers (for tickets) and venue owners (for venue bookings). Eventiry does not set these rules; we process refunds according to the policy shown on each event or venue at the time of purchase.

For organisers and venue owners: Eventiry holds customer payments until after the event and a short refund window. Funds are payable to you only after those eligibility conditions are met. See our Terms of Service for full payout and fund-holding terms.

2. Events (tickets)

• Time limits: Many events allow refunds only until a certain number of days before the event (e.g. 7 or 14 days). The exact window is shown on the event page and at checkout.
• Full vs partial refunds: Organisers may allow full or partial refunds. The refund amount will be shown when you request a refund.
• Fees: Platform and payment processing fees may be non-refundable in whole or in part, where permitted by applicable law, depending on the organiser’s policy.

3. Venue bookings

• Cancellation policy: Each venue has its own cancellation and refund policy (e.g. full refund if cancelled 30 days before, partial refund if 14 days before).
• Refund amount: Refunds are processed according to the venue’s stated policy. Any applicable platform fees will be handled as described on the booking.

4. How to request a refund

Request a refund from your account: Dashboard → Orders (events) or My Venue Bookings (venues). Select the order or booking and follow the refund option. Refunds are typically processed within a few business days; timing may depend on your bank or card issuer.

5. Disputes and chargebacks

If you have a dispute about a refund, contact the organiser or venue first. We may request additional information to review refund or chargeback claims. Chargebacks (disputes raised with your card issuer) may result in account restrictions. See our Terms of Service for more on refunds and chargebacks.

6. Event or venue cancellation by organiser

If an event is cancelled by the organiser, ticket holders will generally be entitled to a refund of the ticket price paid, excluding any non-refundable fees where clearly stated at the time of purchase.

If a venue booking is cancelled by the venue owner, the customer will be refunded in accordance with the venue's cancellation policy or as otherwise required by law. Refunds will be processed to the original payment method.